Storage Brent Park Terms and Conditions of Service
These Terms and Conditions govern the provision of storage and related removal services by Storage Brent Park to individual and business customers in the United Kingdom. By booking, using or accessing any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking or moving any goods into storage.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Customer means the person, firm or company who requests or uses our storage or removal services.
1.2 Company means Storage Brent Park, the provider of the storage and removal services described in these Terms and Conditions.
1.3 Services means any storage, removal, packing, loading, unloading, transportation, handling or related services offered by the Company.
1.4 Storage Facility means any premises operated or arranged by the Company for the storage of goods.
1.5 Goods means the items and property that you deliver, or request us to collect, for the purpose of removal, transit or storage.
1.6 Contract means the agreement between the Customer and the Company, comprising these Terms and Conditions and any written confirmation or schedule issued by the Company.
2. Scope of Services
2.1 The Company provides storage units and spaces, together with optional removal and transport services for the collection and delivery of Goods to and from the Storage Facility and other addresses as agreed.
2.2 Services may include, where agreed in advance, packing, unpacking, disassembly and reassembly of basic household or office furniture, subject to additional charges and feasibility.
2.3 The Company does not undertake structural work, professional disconnection or reconnection of appliances, or specialist handling of items requiring certification or particular technical expertise, unless explicitly agreed in writing.
3. Booking Process
3.1 A booking is made when you submit a request for Services and the Company confirms acceptance of that request. Confirmation may be provided in writing or by clear electronic confirmation from the Company.
3.2 When making a booking, you must provide accurate and complete information, including the addresses for collection and delivery, approximate inventory or volume of Goods, the type and size of storage required, access conditions and any special handling requirements.
3.3 Quotations are based on the information you supply. If on the day of service the actual volume, access, distance or nature of the Goods differs from that described at booking, the Company may adjust the charges to reflect the variation or, if the difference is substantial, decline to complete all or part of the Services.
3.4 Any time or date given for collection, delivery or completion of the Services is an estimate only and not guaranteed, although the Company will use reasonable efforts to meet agreed time slots.
4. Payments and Charges
4.1 Charges for Services will be communicated to you prior to booking or as part of our written quotation. Unless otherwise stated, all charges are in pounds sterling and inclusive of applicable taxes where required by law.
4.2 For removal services and initial move into storage, the Company may require a deposit at the time of booking, with the balance payable before or on the day of service, as notified to you in advance.
4.3 Storage charges are usually payable in advance for the agreed billing period, which may be weekly, monthly or another period specified in your Contract. Ongoing storage fees must be kept up to date for the duration of your occupancy.
4.4 If payment is not received by the due date, the Company may apply late payment fees and interest at a reasonable rate and may withhold Services, refuse access to the Storage Facility or exercise a lien over the Goods until all outstanding sums have been paid in full.
4.5 All bank charges, payment processing fees or currency conversion costs relating to your chosen method of payment are your responsibility.
4.6 The Company reserves the right to review and vary its charges from time to time. For ongoing storage, any change in the applicable rate will be communicated to you within a reasonable notice period, and the new rate will apply from the date specified in that notice.
5. Cancellations and Amendments
5.1 You may cancel or amend your booking for removal and initial storage services by contacting the Company, subject to the terms in this section.
5.2 If you cancel more than a specified minimum notice period before the scheduled service date, which will be notified as part of your quotation or booking confirmation, any deposit paid may be refundable, less any reasonable administrative costs incurred by the Company.
5.3 If you cancel within the minimum notice period, the Company may retain all or part of your deposit or charge a cancellation fee reflecting the time reserved, staffing and vehicles allocated.
5.4 Where you wish to change the service date, addresses or scope of work, the Company will use reasonable efforts to accommodate your request, subject to availability. The Company may adjust the price where any requested change materially affects the cost or duration of the Services.
5.5 For ongoing storage arrangements, you may terminate by giving notice in accordance with the minimum storage period and notice period specified in your Contract. Storage charges remain payable up to the end of the notice period, whether or not the Goods are removed earlier.
5.6 The Company may cancel or suspend the Services or terminate the Contract with immediate effect if you fail to pay sums due, breach these Terms and Conditions, or engage in behaviour that places the Company, its staff, other customers or the Storage Facility at risk.
6. Access to Storage and Customer Responsibilities
6.1 Access to the Storage Facility and to your allocated unit or space is subject to the Company’s operating hours, security procedures and any safety rules displayed on site or otherwise communicated to you.
6.2 You are responsible for ensuring that the Goods are properly packed and protected, unless you have booked a packing service from the Company. The Company accepts no responsibility for damage caused by insufficient or unsuitable packing undertaken by you or a third party acting on your behalf.
6.3 You must not store or request us to handle or transport any prohibited Goods, including but not limited to explosives, firearms, ammunition, flammable or corrosive substances, toxic chemicals, perishable food, live animals, plants, illegal goods, cash or similar high value bearer instruments.
6.4 You are responsible for securing your storage unit or space using appropriate locks or security devices where applicable. The Company is not responsible for loss or damage arising from your failure to secure your unit or to keep keys and access credentials safe.
6.5 You must notify the Company promptly of any change in your contact details or billing information so that communications and invoices can be sent correctly.
7. Waste, Prohibited Items and Environmental Regulations
7.1 The Storage Facility is not a waste disposal site. You must not abandon waste, unwanted items or packing materials in corridors, loading bays, parking areas or any other common parts of the premises.
7.2 All non-stored materials, including packaging, must be removed by you or disposed of via appropriate waste channels at your expense. The Company may charge you a reasonable fee for removing and disposing of items you leave behind.
7.3 You must not store or dispose of hazardous, clinical or controlled waste through the Company or at the Storage Facility. Such materials include but are not limited to solvents, oils, asbestos, medical waste, fuel, batteries in large quantities and any material classified as hazardous under relevant UK legislation.
7.4 The Company reserves the right to open units or containers, where lawful and reasonably necessary, if it has reasonable grounds to suspect storage of prohibited or hazardous items, or to comply with legal obligations imposed by law enforcement, regulatory or environmental authorities.
7.5 Any costs, fines or penalties incurred by the Company as a result of your breach of waste or environmental regulations may be recovered from you as a debt.
8. Liability and Insurance
8.1 The Company will exercise reasonable care and skill in providing the Services. However, you acknowledge that storage and removal inherently carry some risk of loss or damage to Goods.
8.2 Unless otherwise agreed in writing, the Company’s liability for loss of or damage to Goods arising from its negligence or breach of contract is limited to a maximum amount per item or per consignment, as specified in your quotation or storage agreement.
8.3 The Company will not be liable for loss or damage that results from any of the following:
a. Incorrect or incomplete information supplied by you.
b. Defects in the Goods or insufficient packing or preparation undertaken by you or third parties.
d. Acts or omissions of third parties who are not under the Company’s control.
e. Events beyond the Company’s reasonable control, including but not limited to fire, flood, adverse weather, war, terrorism, industrial disputes, or interruption of utilities.
8.4 The Company does not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by its negligence or fraud.
8.5 You are strongly advised to arrange appropriate insurance for your Goods, whether through cover made available by the Company or through an independent insurer. It is your responsibility to ensure that the level of cover is adequate for the full replacement value of the Goods.
8.6 The Company will not be responsible for any loss of profit, business, anticipated savings, or any indirect or consequential loss arising out of or in connection with the Services, even if you have informed the Company of the possibility of such loss.
9. Lien and Disposal of Goods
9.1 The Company has a contractual lien over the Goods for all charges and expenses due under the Contract or any related agreement. This means the Company may retain possession of the Goods until all outstanding sums have been paid in full.
9.2 If any sum remains unpaid for a period specified in your Contract after it has fallen due, and after reasonable notice has been given to you, the Company may sell, dispose of or otherwise deal with some or all of the Goods to recover the amounts owed and associated costs.
9.3 Any surplus proceeds from such sale, after deduction of outstanding charges and reasonable expenses, will be held for you, but without interest. If the proceeds are insufficient to clear the debt, you remain liable for the balance.
10. Removal and Delivery of Goods From Storage
10.1 You may request removal or delivery of Goods from storage subject to the Company’s availability and any minimum notice period specified in your storage agreement.
10.2 The Company may require proof of identity and authority before allowing access to the Goods or arranging their release or delivery.
10.3 If you arrange for a third party to collect Goods from storage, you must notify the Company in advance and provide the necessary authorisation. The Company will not be liable for loss or damage arising once Goods have been handed to your nominated representative.
11. Data Protection and Privacy
11.1 The Company will collect and process personal data about you for the purposes of administering your booking, providing the Services, managing payments, maintaining site security and complying with its legal obligations.
11.2 Your personal data will be handled in accordance with applicable UK data protection laws. You may be entitled to request access to the personal information the Company holds about you and to ask for corrections where appropriate.
12. Complaints and Dispute Resolution
12.1 If you are dissatisfied with any aspect of the Services, you should raise your concerns with the Company as soon as possible, providing relevant details and any supporting information.
12.2 The Company will review and respond to complaints within a reasonable period. Where appropriate, it may propose corrective measures, partial refunds or other remedies, without prejudice to any statutory rights you may have as a consumer.
12.3 If a dispute cannot be resolved directly, you may have recourse to alternative dispute resolution schemes or to the courts, as provided under UK law.
13. Governing Law and Jurisdiction
13.1 These Terms and Conditions, and any non contractual obligations arising out of or in connection with them, are governed by and construed in accordance with the laws of England and Wales.
13.2 The courts of England and Wales will have exclusive jurisdiction to settle any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, the Contract or the Services, including any question regarding their existence, validity or termination, except where consumer law gives you the right to bring a claim in another jurisdiction.
14. General Provisions
14.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, illegal or unenforceable, that provision shall, to the extent required, be deemed to be deleted, and the validity and enforceability of the remaining provisions shall not be affected.
14.2 No failure or delay by the Company to exercise any right or remedy provided under these Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy.
14.3 The Contract is between you and the Company. No other person shall have any rights to enforce any of its terms.
14.4 The Company may transfer its rights and obligations under these Terms and Conditions to another organisation, but this will not affect your rights or the Company’s obligations under the Contract. You may only transfer your rights or obligations with the Company’s prior written consent.
By proceeding with a booking or using the Storage Facility or removal services, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
